Here's my response that I got from my previous post:
Subject:RE: Amazon.com Store Card Other Inquiries
Sent:July 01, 2012 01:50 AM EDT
Customer Service Wrote:
Thank you for your recent inquiry regarding your amazon.com account, and the opportunity to be of service to you.
We appreciate the time you took to provide your input. We strive to learn from our past experiences and your feedback is very important to us.
Great customer service and satisfaction are an integral part of our business. We understand your disappointment and would like to keep you as a valued customer.
Please accept our sincerest apology and allow us the opportunity to provide you the highest level of customer service in the future.
We appreciate you as a valued amazon.com customer and hope you will continue to shop with us. If you have any questions or if we may be of further assistance, please contact us via the Online Message Center.
Account is owned by GE Capital Retail Bank - Member FDIC
I Choose to be Happy
6 days ago