Dear Customer (2)........

Subject: RE: Amazon.com Store Card Other Inquiries
Sent: July 06, 2012 08:21 AM EDT

Customer Service Wrote: 


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I'm not kidding - this is the second response that I got........I couldn't make this stuff up

Dear Bank.....

Your customer service reps are the rudest I've ever encountered. This is a new account that I setup and I missed the first payment, I realize that it was my fault and I ensured the rep that I would pay my payment online and pay the late fee. He proceeded to tell me that I could pay it with him right now over the phone and would not take no for an answer. He explained that he could waive the late fee. I explained to him that I was holding a crying baby and did not have time to pay it and that I had to go. But he was relentless and I told him he was rude and I eventually hung up. I don't want to talk to a rep that treats me like I've done something terribly wrong by accidentally missing one payment that I offered to pay within the next 24 hours while giving in to paying an extravagant late fee.
Also, hire some Americans to do this job - I know that I was talking to someone in India. But who am I kidding, you guys are a bank and you don't care about the American economy, just your own wallet.

I sent this to Citi Bank - who is financing an item that I purchased for my wife. (I know that I said that I would never get a credit card again - but this was a one time thing and they gave me $50 off for financing it and 0% interest, I'm paying it off and not touching it again.) They have been calling me very 30 min for the last two days because I accidentally didn't make the first payment on time.
Well that's about it, I hope some big shot sees this, but he probably won't. And if he did he probably wouldn't care as he read it on his iPhone on the 6th hole of some prestigious golf course.

Order# 15614

Happy Saturday Everyone,

For some reason I love releasing my customer service debacles on this blog. I hope that its not boring for the 13 readers that I have.

I own a business and I strive for 100% customer satisfaction - It's not an option for a good business, it's a requirement. It makes me so angry when companies that you feed your money to wont give you the time of day - or they are rude - or they just don't care. It's insanity.

This is my latest fight: I ordered four HP 92 ink cartridges - I received four HP 94 cartridges. All that I want is the correct order.....not too hard right. But this company that I order from (at least once a week, sometimes more) doesn't have a phone number (I know, rediculous right?) so they will only communicate via email. Stupid, that's what that is. Well they just wont respond to me, and in the mean time, it makes me look bad because my clients are waiting.

Here's the thread:

On Fri, Jan 21, 2011 at 11:13 AM, Thomas Hagaman wrote:

Hi - I ordered four HP #92 and I received four HP #94. Are they the same cartridge?

Thanks for your time.

- Tom Hagaman

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On Fri, Jan 21, 2011 at 7:25 PM, Thomas Hagaman wrote:

Hi,

I emailed you about this order at 11:13am this morning - I have a client waiting on this order and if its wrong, I need the correct order ASAP. I ordered four HP 92 and received four HP 94.

Thanks

- Tom Hagaman

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On Sat, Jan 22, 2011 at 1:42 PM, Thomas Hagaman wrote:

Good Afternoon,

I have done some research on my own and found that these cartridges are not the same and cannot be used in my clients printer. I would like the correct cartridges sent to me as quickly as possible.

I use your site almost exclusively for ink purchases, but with this lack of quick response to your clients I am considering going with one of your more expensive competitors because they will respond to emails in a timely fashion and they have a phone number.

If your only means of communication is going to be email then you need to respond to it quickly. Within a few hours would be acceptable, thats not a ridiculous request - that's good business. I respond to my clients, via email, within an hour - in this age of technology thats not very hard.

Please let me know that this matter is going to be handled.

Tom Hagaman

Am I being too hard on them? - I mean if you called a company on Friday morning and left them a message wouldn't you expect that they would call you back that day?

What do you think?